2020 Benchmarking + Legal Information Services Survey (BLISS) Highlights 

The COVID-19 pandemic has altered every aspect of our global economy, including legal information services within law firms. Law firm information professionals were required to quickly respond to the abrupt change and the myriad of challenges it brought, including the immediate shift to an all-remote environment. With no notice, librarians also had to support seamless access to services, remote researching and flexible work schedules, and to rethink current processes to allow for the integration and provision of external information resources.

The current environment has reinforced firms’ perception of the strategic role information professionals can play in helping organizations adapt to changing client expectations and supporting change management among attorneys and professional firm staff. Now, more than ever, firm librarians are leveraging the unique value they bring to their firms as information experts and how they can help chart the course for their organizations post-pandemic.

The 2020 Benchmarking + Legal Information Services Survey (BLISS) included several “hot topics,” focusing on the ways law firms are adapting their legal information strategy and services in response to the pandemic. Below, we summarize the findings of the 2020 Benchmarking + Legal Information Services Survey (BLISS) “Hot Topics” section, as well as the results from some live polling that was conducted during a webinar on October 20, 2020. Topics include the following:

  • Cost management opportunities
  • Coordination of print materials
  • Supporting firm innovation initiatives
  • Research requests
  • Work-from-home policies for information professionals
The survey includes data from 60 participating law firms across Am Law 100, Am Law 200 and Am Law 200+ segments.