2021 Law Firm Billing + Revenue Cycle Survey: Key Takeaways

Driven by the pandemic environment, client demand, and technology changes, law firms are focusing on staffing, process, and technology improvements to advance the efficiency and client service aspects of billing + revenue cycle operations.

About the Survey:
HBR’s fifth Billing + Revenue Cycle Survey provides comprehensive benchmarking of billing and revenue-related aspects of law firms’ client matter lifecycle. Thirty-five law firms, 86% in the Am Law 100, with average revenue of $1.1 billion, responded to the 2021 survey.