2021 Benchmarking + Legal Information Services Survey (BLISS) Key Takeaways

HBR Consulting is proud to present the results of 2021’s Benchmarking + Legal Information Services Survey (BLISS). Now in its fifth year, the survey has grown exponentially. The 2021 survey was open during May and June and received responses from 92 law firms (a 40%+ increase since 2020).

This year’s survey “hot topic” questions focused on succession planning and professional development. HBR Manager Theresa Greco recently observed, “While 2020 was a year of ‘reacting’ to change, 2021 needs to be a year of ‘rethinking’ change.“ As the key takeaways from this year’s BLISS results demonstrate, this shift in perspective is taking place among information professionals across law firms of all sizes.