Three Law Firm IT Strategies for the New Normal

The temporary shutdown of multiple business sectors in response to the COVID-19 pandemic created a stunning reversal of fortune throughout the American economy in 2020. Law firms of all sizes were forced into a sudden defensive posture in order to shore up their finances for the business downturn, but most firms have begun to reassess things and strategize over how to navigate the new reality of the legal industry.

For law firm leadership teams, IT is a key area on which to focus this strategic re-examination. Law firm IT teams have been front and center during the work-from-home (WFH) transition required by the pandemic, enabling a mobile workforce almost overnight. Law firm leaders have a newfound appreciation that technology strategy, resources, operations and staffing model are among the most crucial business priorities to address if they are to emerge from the 2020 downturn in a strong, competitive position.

The shift to a “new normal” requires rethinking business systems in place prior to the downturn and accelerating IT strategies that have been under discussion in the industry for quite some time. Based on our conversations with dozens of Am Law 200 law firms over the past few months, here are three key law firm IT strategies to consider in order to realign your firm for this new reality: digitization, mobile workforce optimization and collaboration.